Support
Something broken, something confusing, or an idea? One person reads every message, and you will get a reply.
Write to us
The fastest way to reach us is email. Tell us which phone you are on and which language you were playing — it saves a round trip.
What helps us fix it faster
- Your device and its operating-system version.
- The language you were playing in.
- What you expected to happen, and what happened instead.
- A screenshot, if the problem is something you can see.
Common questions
I lost my streak and I shouldn't have
Tell us the dates and the language. Streaks are rebuilt from your own play history, so a missed day can usually be explained — and sometimes repaired.
I paid for Premium and it is not showing
Open Settings in the app and tap Restore purchase. If it still does not appear, email us with the store receipt and we will sort it out.
I changed phones and my progress is gone
Progress lives on the device. If you were signed in to the same store account, reinstalling restores what had been mirrored; write to us if something is missing.
A word in the dictionary looks wrong
Send it to us. Word lists come from open lexical sources and are not perfect; reports like this are how they improve.
How do I delete my data?
Ask us by email and we will remove everything associated with your device. See the privacy policy for what is held in the first place.